ASSESSMENT OF CORRELATION LEVELS IN THE STRUCTURE OF CONFLICTS WITHIN THE DOCTOR–PATIENT SYSTEM
DOI:
https://doi.org/10.32782/2226-2008-2024-2-8Keywords:
conflict situations, structure of conflict, correlation, doctor, patient.Abstract
Actuality. Doctors face difficulties every day in their practical work, communicating with patients who have different emotional and psychological conditions. In most cases, patients visit the doctor not because they want to; often they are brought to the hospital unwillingly by relatives or friends. Medical care is now perceived as a service that a healthcare facility provides to a patient. Therefore, it is quite logical that the patient visiting a doctor or starting treatment has certain expectations, that is, creates an idealized image of the doctor and the treatment process in general. The aim of the study. Analyze and evaluate relationships in conflict situations in the “doctor–patient” system. Materials and methods. With the use of statistical and medical-epidemiological methods, an analysis of anonymous questionnaires of 48 medical heads and 1146 patients was carried out in order to study the relationship between conflict situations and the effective work of medical institutions. The results. The average strength of the relationship regarding the assessment of conflict situations among doctors showed (C=0.044 (p=0.762)) that the respondents often and actively participate in conflicts arising in the team and do not consider it necessary to learn how to resolve such conflict situations. The weak connection of doctors demonstrated (C=0.151 (p=0.295)) that there are 2 groups of respondents – some believe that this does not prevent them and other people from solving conflicts with profit for both sides, others – who need to try to reach a compromise or not to conflict. Evaluating the responses of patients, it was established that different groups of patients are in conflict, but those who are not satisfied with sanitary and hygienic conditions (C=0,208 (p<0,001)) and stand in line for more than half an hour (C=0,247 (p<0,001)) often dissatisfied with the results of the provision medical care, and vice versa. Conclusion. In medical teams, conflicts often arise and doctors actively participate in them. Among patients who have conflicts, there are only those who are not satisfied with the results of medical care.
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