CONFLICT SITUATIONS IN MEDICAL ORGANIZATIONS (FROM PROBLEMS TO SOLUTIONS)
DOI:
https://doi.org/10.32782/2226-2008-2023-2-8Keywords:
conflict, conflict of interest in medicine, conflict management, patient, doctor, frequency of conflictsAbstract
Conflicts in medical practice in the conditions of health care reform take an important place in any medical team. That is why it is necessary to study the ways of formation of medical conflict, ways of preventing and eliminating the conflict, as well as ways of fighting its consequences. At the same time, the result of effective conflict management will be the formation of a mechanism for early prevention of conflict situations and mechanisms for resolving medical conflicts. The aim of the study was conflicts in the field of healthcare in the system «medical personnel of a healthcare institution – patients and relatives of patients». Materials and methods. The study of conflict in the team was conducted using medical and sociological methods using an anonymous questionnaire developed by us. The study involved 422 health workers. The age composition of medical workers: from 18 and older. Results and discussion. A study was conducted to identify, on the example of medical personnel, the psychosocial causes of conflicts in health care organizations and approaches to conflict resolution. The main causes, frequency of occurrence and types of conflict situations in medical teams are analyzed. Based on the conducted sociological research, it was established that the largest number of conflicts occurs in the «doctor-patient-relatives» system, and about 25% – in the «doctor-patient» system. The behavior of medical personnel during the conflict was analyzed using practical examples. It was revealed that the majority of respondents (16,8%) choose cooperation when communicating with a colleague, and 13,7% choose compromise. Conclusion. The study confirms the hypothesis that conflict management processes are more effective in the terms of the changes in the organization of the overall process in a healthcare facility.
The article is available at the Institutional Repository of Odesa National Medical University http://journal.odmu.edu.ua/?p=7579&lang=en
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